Areas covered:
• Raise practice standards
• Develop an understanding of how and why best practice deteriorates
• How deterioration can be stopped/changed to ensure dignity and wellbeing for customers
• Develop evaluation and reflective skills
• Emotional resilience and awareness – understanding emotional reactions at work, learn to be assertive and develop work-life balance.
• Team dynamics
• Creative problem solving with a holistic approach, considering both the staff and customer to develop empathy.

Initial 2 full days training (preferable a week in between for reflective practice) followed by small peer group developmental training (supervision) 1x session per month for minimum period of 6 months then review progress so far.

Costs:
• Initial 2 day training £120 per person based on a minimum of 10 attendees.
• Small peer development groups (1 session monthly for 6 months) £50-£60 per session.

Benefits of this training:
• Staff wellbeing
• Staff commitment
• Sustainable good practise
• Improved communication in the team
• Improved service to the customers
• Emotional resilience at work (work-life balance)