Frequently Asked Questions

For Onsite Sessions

For those attending sessions at our facility in Derby City Centre, here are some frequently asked questions:

  • Can I bring a carer?

    Clients often find that they prefer to build rapport with the Inspirative Arts team who can enable them to access our sessions and provide personal care. However, when someone has complex care needs that may require their level of trained staff then we will discuss and assess if the staff member is best placed enabling the person within the session or being on hand in reception for when the client needs the personal care. Should you benefit from our enablement approach than you can see further details in our “added care” service information sheet.

  • How many sessions can I attend?

    Sessions take place at various times during the week Monday-Saturday.  You are welcome to attend just one session a week, or a mix of sessions which match your assessed level of need.  Some clients bring a packed lunch and stay with us for the day.

  • How would I pay for it?

    Many people secure personal budgets, health budgets or educational support plans to cover the costs of their time with us.  Others secure funding through council frameworks (for example ‘Priority Families’), or other public sector or charitable sources.  Some people pay for services themselves. We are happy to provide written information or meet with other professionals to support you in negotiating budgets to meet your needs.  Please do let us know if you need this support.

For Sessions Delivered Off Site

For those who require sessions delivered at their location or facility, here are some frequently asked questions:

  • How often should we run the sessions?

    We recommended a minimum of weekly sessions to ensure consistency and opportunities for personal development.

  • Do we have to ensure our own staff are present in the sessions?

    This will depend on the client – facilitator ratios and client personal care needs. Do talk to us about this.

  • If one client is unable to attend, can we replace the place with another client?

    There is the option for Care home to have a ‘flexible’ contract or ‘fixed contract’. The Flexible contract if the residents were assessed as benefiting from this contract than a level 3 member of staff (Creative Wellbeing Specialist) would be contracted to offer this option as they are equipped to work off their feet in the moment to meet the needs of the clients. We would need to consider several factors one being the safety of other clients in the group prior.

  • How do clients pay for it?

    Many people secure educational support plans or personal budgets to cover the costs of their time with us.  Others secure funding through council frameworks (for example ‘Priority Families’), or other public sector or charitable sources.  Some people pay for services themselves. We are happy to provide written information or meet with other professionals to support you in negotiating budgets to meet your needs.  Please do let us know if you need this support.

What Else Do I Need To Know?

Inspirative Arts has a full range of policies and procedures in place to ensure you receive the best possible service and the highest quality care when you are with us.  

  • Policies

    These policies include:

    • Client Safety Policies (including safeguarding, health & safety, and mental capacity policies)
    • Confidentiality and Data Protection Policies
    • Core Values Policies (including equality and diversity, and policies outlining recruitment, selection and working practices for staff)
    • Quality Policies (including our complaints policy)

    All our policies are available for you to read in our offices at Inspirative House, and we are happy to provide copies on request.

  • Contract

    You will be asked to sign a contract when you begin working with us.  This ensures both parties fully understand our commitments to each other and enshrines your rights and responsibilities as a valued customer of Inspirative Arts.

Have a question that’s not listed here? Just let us know!